Spectators ‘Code of Conduct’

• This Code of Conduct acts to guide and advise ticket holders of the protocols in place on any match day.
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• You are kindly reminded of the requirement to adhere to this Code of Conduct at all times, and follow all safety requirements, in order to assist Club staff, stewards and volunteers, and to help protect you and your fellow spectators.  
• Tickets must not be passed on to anyone else.  
• You must not attend if suffering from COVID-19 symptoms, are feeling unwell, or if you’ve been in close contact recently with anyone experiencing symptoms or who has tested positive. In the event you develop COVID-19 symptoms whilst at the Stadium, please notify the nearest steward immediately.  
• Plan your journey in advance and arrive at the stadium in plenty of time – please note advice given at time of ticket purchase. Normal entry points will be closed, and additional stadium entry procedures will be in place, such as temperature testing. The use of the NHS App with the stadium QR Code will speed up your entry.
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• On arrival at the ground please be aware that social distancing and other safety measures will be in operation. Follow all Club signage, instructions and guidance issued by stewards and/or Club personnel.  
• No vaping allowed inside the ground (not COVID-19 secure).
• In toilet facilities, please follow all guidance. Be patient and considerate and wait your turn to avoid toilets areas becoming crowded. Where possible, try to avoid peak times (such as half-time and the end of the game).
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• Maintain good hand hygiene at all times around the stadium – use the sanitiser dispensers provided and avoid touching your face, handles and railings whenever possible.  Please remain in your seat/standing location for the full game if possible – including at half time, to avoid unnecessary movement. If you need to move, wait until gangways are clear, avoid face to face contact and follow stewards’ instructions.  In seating areas pass by other occupants with your back towards them when moving.
• Do not approach any of the Club’s or visiting Cub’s players or coaching staff at any time, as players and staff will not be able to sign autographs or pose for photographs.  
• Please be very patient when leaving the stadium and listen to the advice from stewards. In most cases you will only be permitted to leave upon the direction of a steward to ensure staggered exits across the stadium footprint and thus mitigate any risk. You will not be able to exit in front of the tunnel immediately after the match. It will take longer than normal to leave due to these procedures.  
• The Club reserves the right to eject any supporter that fails to comply with this Code of Conduct. Failing to comply may impact on our safety regulations and have a negative impact on future crowd size.   
• Thank you for your support and full co-operation. Stay alert, follow these guidelines and help us all enjoy your attendance as safely as possible under the circumstances.